Most frequently asked question

Telemedicine Definition

A tool that makes healthcare more accessible, cost-effective, and that increases patient engagement – is telemedicine. Since making its debut in the late 1950’s, advances in telemedicine has contributed to seniors having the choice to age in place. In addition, the patients that reside in rural areas that previously had difficulties accessing a physician, can now reach them virtually.

Physicians and patients can share information in real time from one computer screen to another. And they can even see and capture readings from medical devices at a faraway location. Using telemedicine software, patients can see a doctor for diagnosis and treatment without having to wait for an appointment. Patients can consult a physician at the comfort of their home.

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What is Telemedicine Healthcare

Telemedicine is simply defined as, “the remote delivery of healthcare services“. There are 3 common types of telemedicine, which include but not limited to:

  • Interactive Medicine – which allows patients and physicians to communicate in real-time while maintaining HIPAA compliance
  • Store and Forward – which permits providers to share patient information with a practitioner in another location.
  • Remote Patient Monitoring – which allows remote caregivers to monitor patients that reside at home by using mobile medical devices to collect data (e.g. blood sugar or blood pressure)

How is telemedicine set up?

It can be simple or complex for a provider to implement telemedicine into their practice. For solo practitioner and clinic, most just require a basic HIPAA compliant video conference software to start delivering telemedicine consultation.

For providers looking to have a more complete virtual clinic solution, they need to consider their existing workflow and incorporate the telemedicine software solution into their practice. Usually these software need to have waiting room, EHR and payment function.

For large medical group or hospitals, they usually requires custom telehealth solution to fit into their existing workflow to lessen the disruption of adopting telemedicine as its harder to train large number of physicians to change their behaviour.

Besides the software part, it’s adivisable for provider to do due diligence on the telehealth regulations, and reimbursement policy for their country or state, which will be discussed later in this article.

Organizations will have to change operationally and have knowledge of the regulations, legalities, and technological aspects of implementing telemedicine. Many organizations decide to partner with a telemedicine company to make the transition and implementation easier.

Check in-depth discussion for tips of implementing telemedicine here.

What are the disadvantages of telemedicine

Unclear Policies

Because technology is growing at such a fast pace, it’s been difficult for policymakers to keep up with the industry. There is great uncertainty regarding matters like reimbursement policies, privacy protection, and healthcare laws. In addition, telemedicine laws are different in every state.

There are currently 29 states with telemedicine parity laws, which require private payers to reimburse in the same way they would for an in-person visit. As additional states adopt parity laws, private payers may institute more guidelines and restrictions for telemedicine services. Although it’s a step in the right direction, there is still uncertainty regarding reimbursement rates, billing procedures, and more.

Fewer Face-to-Face Consultations

Several physicians and patients are finding it difficult to adapt to telemedicine, especially older adults. Physicians are very concerned about patient mismanagement. While advances in medicine have made it more efficient to use technology, there are times when system outages occur. There is also the potential for error as technology cannot always capture what the human touch can.

Technology Is Expensive

Healthcare systems that adopt telemedicine solutions can attest that it requires a lot of time and money. Implementing a new system requires training and sometimes staff members find it difficult to welcome this change. Practice managers, nurses, physicians, and more have to learn how to utilize the system so that practices can see the benefits. Although telemedicine is expensive in the beginning, healthcare systems should see a positive return on investment over time due to more patients and less staff.

Telemedicine Experts Make It Easier

Healthcare systems that are thinking about implementing telemedicine solutions should consult with experts in the industry. VSee, a leading telemedicine organization, suggests that practices do not rush into telemedicine without having the right equipment. They offer a variety of practical solutions for practices wanting to add telemedicine to their clinic and can make the integration more seamless.
There are currently 29 states with telemedicine parity laws, which require private payers to reimburse in the same way they would for an in-person visit. As additional states adopt parity laws, private payers may institute more guidelines and restrictions for telemedicine services. Although it’s a step in the right direction, there is still uncertainty regarding reimbursement rates, billing procedures, and more.

Fewer Face-to-Face Consultations

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Several physicians and patients are finding it difficult to adapt to telemedicine, especially older adults. Physicians are very concerned about patient mismanagement. While advances in medicine have made it more efficient to use technology, there are times when system outages occur. There is also the potential for error as technology cannot always capture what the human touch can.

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